Tugas Akhir Informatika

Analisis Tata Kelola Teknologi Informasi Dengan Memanajemen Kinerja dan Kapasitas Sumber Daya TI Sebagai Usaha Meningkatkan Kepuasan Pelanggan Pada Kantor Pos Mataram

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Abstract-IT governance is a planning in implementing, managing and mapping information as organization's vision, mission and goals. Mataram Post Office is one of the companies that serve in services. To optimize services is requied a IT governance that can manage the performance and capacity of IT resources, IT infrastructure maintenance, monitor and evaluate IT performance. The IT governance design model at the Mataram Post Office refers to the COBIT 4.1 framework and focus on the IT processes: DS3, AI3, and ME1. The result of the research in the IT process DS3, AI3, and ME1 the maturity level at the current conditions is at an average of 3: Defined. For the desired of maturity level is in the average of 5: optimized. To handle the gap, made recommendations. The recommendations also equipped with an outcome measure, performance indicators and action plans as a guide in IT governance at the Mataram Post Office.

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Ketersediaan

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Informasi Detail

Judul Seri

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No. Panggil

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Penerbit

Universitas Mataram : Fakultas Teknik Unram., 2018

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

NONE

Tipe Isi

other

Tipe Media

other

Tipe Pembawa

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Edisi

Edisi 1 Jilid 1

Subjek

Tata Kelola Teknologi Informasi
IT Governance, maturity level
COBIT framework 4.1,
maturity level, recommendations

Info Detail Spesifik

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Pernyataan Tanggungjawab

Puri Rengganis,Baiq Utari

Versi lain/terkait

Lampiran Berkas

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